Refund policy

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, items must be unworn, unused, with original tags attached, and returned in their original packaging. Proof of purchase is required.

To initiate a return, please contact us at info@emichael.com.au
. Once approved, you will receive instructions outlining the return process. Items returned without prior approval will not be accepted.

For any return enquiries, please contact us at info@emichael.com.au

Damaged or Incorrect Items

Please inspect your order upon arrival. If you receive a defective, damaged, or incorrect item, contact us promptly so we can assess the issue and resolve it accordingly.

Non-Returnable Items

The following items are not eligible for return:

• Sale items
• Gift cards
• Custom or personalised products

If you are unsure whether your item qualifies for return, please contact us before sending it back.

Exchanges

To ensure the fastest turnaround, we recommend placing a new order for your desired item once your return has been approved. This guarantees availability and avoids delays.

Refunds

Once your return is received and inspected, we will notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at info@emichael.com.au